Year 2 Commission — It’s Not About the Money, It’s About Understanding the Role

From the post about Commission Conflict in Year 2
(Ref: https://www.facebook.com/share/18y7PAKYs3/?mibextid=wwXIfr)
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The question was —
Is there any valid reason
why a property owner might not want to pay the agent’s service fee in the second year?
#Of course, there is.
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In this case —
the owner already has a maintenance team, staff, and building management taking care of the unit.
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So naturally,
they don’t need to bother the agent again,
nor pay any additional service fees.
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The agent, owner, and tenant
remain in the same Line group,
but the agent doesn’t have to take any action —
just sits there like a spirit house, quietly blessing the chat.
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However —
if something does come up during the year,
and the owner genuinely needs the agent’s help,
then the owner offers to pay a service fee per task.
The agent can quote the rate accordingly
since the scope of help isn’t known in advance.
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Beautiful, isn’t it?
Especially when the owner is the one who says it —
“If I call someone for help, I’ll pay for their time. Everything has value.”
(LOVE this ❤️)
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The real issue
is not whether the owner should pay or not.
Everyone has different reasons.
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The key point is —
Did the agent clearly explain their role and scope of service
on the day the contract was signed?
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Because in 90% of cases I’ve seen,
that conversation never happens.
Both sides just assume —
the owner assumes the agent will take care of the tenant until the end of the lease,
while the agent assumes the owner will pay the second-year commission automatically.
Then conflict begins.
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In truth,
you can (and should) create your own version of the agreement
based on real situations you’ve faced —
to close communication gaps
and prevent misunderstandings.
(And yes, these days AI can even help you draft one easily.)
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Whether the service is appreciated or not,
that’s not the issue.
What matters most
is communication —
clear, written, mutual understanding.
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Everything should be settled
at the table,
on the day of signing.
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Therefore,
besides the lease contract (Owner + Tenant),
there should also be a service agreement (Owner + Agent)
clearly outlining duties, timelines, and compensation.
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Join the discussion at
https://www.facebook.com/Ex.MatchingProperty/posts/pfbid02P4DyL5La6Tu1NpSFjAgJiGzhKHb3RX5pFidByF6hnqTQpu2gn59N8Vf9cBaiQUZcl